If you are unhappy with your purchase for any reason, you can return it to us in an unused, "as new" state within 14 days of delivery and receive a full refund.

Please ensure that you call us to obtain a Returns Authorisation Number and Returns Address, prior to returning any product. Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender.

Any custom-built product such as stairlifts and bathing items will be exempt from the returns policy.